Terms and Conditions

1. Price and Payment

  • Price Term: CIF ATH airport (for Greece delivery).
  • Payment Term:
    • 30% deposit in advance.
    • 70% balance to be paid before shipment.
  • Currency: USD.

2. Delivery

  • Lead Time:
    • 10 working days after receipt of deposit payment.
  • Shipping Time:
    • 3-5 days after departure (air freight).
    • Approx. 20 days by sea (if applicable).
  • Shipping Method:
    • By air for XS Series.
    • By sea for RX Series.
  • Destination:
    • Thessaloniki Airport (SKG) or Athens Airport (ATH), Greece.

3. Warranty

  • Warranty Period: 5 years from the date of delivery.
  • Warranty Coverage:
    • Free replacement and technical support for product problems.
    • Excludes damage caused by misuse, wrong operation, or force majeure.
    • Includes spare parts: Power Cables, Data Cables, HUB, LED Lamps, ICs, Masks.

4. Spare Parts

  • Free Spare Parts Include:
    • Main Power Cables
    • Main Data Cables
    • Power Cables
    • Data Cables
    • HUB boards
    • LED Lamps
    • ICs
    • Masks
  • Flight Cases and Simple Brackets are also provided according to the configuration.

5. Installation and Operation

  • Installation Type:
    • Hanging / Stacking.
    • Simple brackets for floor standing available (optional).
  • Installation Support:
    • Installation videos and manuals provided.
    • Remote technical support available.
  • Special Features:
    • RX Series includes “Never Black Screen” backup technology to avoid performance interruptions.

6. Product Specifications

  • Indoor P2.6mm LED Display (RX261 and XS Series)
  • Pixel Pitch: 2.6mm
  • Refresh Rate: 3840Hz minimum.
  • Brightness: ≥1000 nits.
  • Cabinet Material: Die-casting Aluminum.
  • Protection Level: IP40 (Indoor).

7. Cancellations and Refunds

  • Orders once confirmed and deposit paid are non-cancellable.
  • Refunds are not applicable after production starts unless agreed mutually.

8. After-sales Service

  • 7×24 Hours technical assistance.
  • Video calls for troubleshooting and configuration support.
  • Immediate shipment of spare parts if necessary.

9. Liability

  • Seller is responsible for manufacturing defects covered under warranty.
  • Seller is not liable for installation errors by third parties, damage due to force majeure, or misuse.

10. Contact Information